ServiceNow with CONET – Platform for digital excellence
Achieving digital excellence with CONET and ServiceNow: As a certified ServiceNow partner, CONET supports companies and public organizations from strategy and implementation to continuous optimization. Our experts combine technical know-how with best practices to digitize and automate processes and make them more efficient in the long term – individually, securely, and sustainably.
ServiceNow consulting and implementation with CONET – your partner for digital transformation
Providing digital services efficiently while simplifying internal processes is one of the biggest challenges facing many companies and public organizations. The ServiceNow platform offers the ideal basis for this: it connects processes across departmental boundaries, automates routine tasks, and creates transparency for better decision-making.
As a ServiceNow partner, CONET provides support from the initial consultation through strategy development and the introduction of the ServiceNow AI platform to operation and continuous development. With in-depth project experience, industry expertise, technical know-how, and proven best practices, we ensure that ServiceNow solutions create sustainable added value – efficiently, securely, and with a view to the future.
Our services related to ServiceNow
Comprehensive consulting & implementation
As an AI-supported platform for business processes, ServiceNow offers a wide range of solutions and applications. CONET supports companies throughout the entire life cycle of the ServiceNow platform, from project to operation:
- Process analysis & strategy consulting
- Development of customized ServiceNow strategies
- Architecture consulting
- Integration into existing IT landscapes
- Configuration & custom development
- Training, support & continuous development
Whether IT, HR, or enterprise architecture – CONET delivers solutions for every area.
Why CONET?
Our experienced, ServiceNow-certified consultants and developers provide comprehensive expertise both within and outside the ServiceNow platform.
Our services range from the initial idea to productive operation and cover all project phases holistically. CONET pursues a cross-technology approach: ServiceNow is not viewed in isolation, but is specifically networked with existing systems such as SAP and other IT solutions. The use of proven best practices and high quality standards results in sustainable, future-proof solutions.
ServiceNow platform – your advantages
The ServiceNow platform digitizes, automates, and integrates business processes across the entire company. In addition to traditional IT topics, processes from areas such as HR, customer service, and compliance can also be efficiently mapped. To this end, ServiceNow offers applications and modules from the following areas of application, among others:
- IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM)
- Enterprise Architecture Management (EAM)
- Strategic Portfolio Management (SPM)
- Security & Compliance (SecOps/GRC)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Facility Management (WSD)
- Procurement (Source-To-Pay)
Our solution modules at a glance
AI platform – AI for greater efficiency
- Now Assist functionalities: Generative AI for summaries, ticket processing, or content generation
- Virtual Agent: Intelligent chatbot for handling inquiries
- Predictive Intelligence: Automatic classification & routing
- AI search: Intelligent search with language processing
- Performance Analytics: Trends & forecasts for informed decisions
IT Operations & Enterprise Architecture
- Unified Configuration Database (CMDB)
- Infrastructure Scans
- Service Modeling
- Cloud Transformation & Compliance Monitoring
- Application & Technology Management
- Business Modeling & Capability Mapping
- Architecture Workspace for IT Strategy Development & Monitoring
IT Service Management (ITSM)
- Incident, Major Incident, Change & Problem Management
- Service Catalog, Service Request Management & Request Fulfillment
- Self-Service Portal & App
- Knowledge Management
- Seamless Integration & Use of CMDB to Manage All IT Services
HR Service Delivery (HRSD)
- Case & Knowledge Management for all types of HR inquiries
- Self-service employee portal & NowMobile app
- Onboarding & offboarding processes
- Document management
- Integration into HR core systems
Get started now with CONET & ServiceNow
Whether you are looking to launch a new platform, expand your existing platform, or implement strategic integration, CONET is your reliable partner for the successful deployment of ServiceNow. Let us shape your digital future together.
Contact us for a no-obligation initial consultation.
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