CONET and ServiceNow Launch Partnership  for Intelligent Digital Transformation

Bonn, September 29, 2025. The CONET Group and ServiceNow are expanding their capabilities for effective digitalization solutions from a single source through their new partnership. Public administration, organizations in the defense sector, and companies in regulated industries such as energy and utilities will benefit in particular from CONET's participation in the ServiceNow partner program, which will provide targeted support for faster, simpler, and more efficient digital transformation of business processes and administrative procedures.

As a digitalization partner with more than 35 years of experience, CONET combines its process and industry expertise with comprehensive expertise in modern business applications. The valuable addition of ServiceNow solutions creates genuine end-to-end offerings for the implementation of digital business processes that are conceptually and technologically tailored to the needs of customers for secure and efficient automation, increased flexibility, and an improved user experience – from consulting to practice-oriented implementation and integration to secure operation and continuous development.

For the CONET Group, the ServiceNow partnership is a key component of their HORIZON28 growth strategy and a logical step in their development into a IT Full-Service Provider for all challenges of digitalization. In order to guarantee their customers the highest level of delivery capability, CONET is investing a high single-digit million euro amount in targeted personnel expansion, training, and certification to establish a combined delivery model, supplemented by a special traineeship and international delivery capacities in countries such as Croatia, Greece, and Spain.

The focus is on central HR processes in personnel administration, recruiting, and citizen contact, as well as topics such as platform & AI, IT service management (ITSM), IT operations management & enterprise architecture, in which CONET already has strong expertise in the respective administrative processes and for which there is a particularly acute need for optimization on the customer side. Initial successful projects already demonstrate the joint implementation expertise of CONET and ServiceNow, for example in application areas such as configuration databases (CMDB), data structures, reporting, and analytics.

"We are very proud to expand our portfolio with the ServiceNow partnership," explains Dirk Lieder, Executive Vice President Business Applications at CONET Group. "Wespeak the language of our customers in the public sector and understand the specific requirements of security-relevant, regulated markets. By combining our experience in service and HR processes, specialist procedures, and IT management with the subject-specific expertise of ServiceNow, we offer unique added value for the successful digitalization of our customers."

"With CONET, we are gaining an experienced digitalization partner, particularly for the public sector, who supports our customers with in-depth process understanding and technical expertise. Together, we support customers in implementing their digital transformation projects efficiently and sustainably – through the use of the ServiceNow AI platform. We are delighted to be working with CONET as a strong partner to bring new momentum to the ServiceNow ecosystem," says Dr. Sabine Wilfling, Senior Regional Partner Manager Public Sector at ServiceNow.

Download Kick-off meeting with ServiceNow at CONET headquarters in Bonn; from left to right: Dr. Sabine Wilfling, Senior Regional Partner Manager Public Sector ServiceNow, Dirk Lieder, Executive Vice President Business Applications CONET, Stefanie Mauritz, Vice President Special Solutions CONET, Sebastian Luhmer, Enterprise Account Executive ServiceNow, Stephanie Berlin, Senior Sales Manager Public Sector Federal & States at ServiceNow, Marcel Hopp, Senior Consultant Special Solutions at CONET. Source: Marcel Hopp, CONET