Focus on Customer Experience Management

Hennef, Juni 23, 2021. CONET Development & Integration GmbH in Niederkassel and Düsseldorf-based Babiel GmbH have merged into the "new", strengthened Babiel GmbH. This joining of forces within the CONET group of companies creates a central, highly professional partner for Customer Experience Management (CXM) in the CONET Group. The bundled know-how of more than 130 consultants and developers, complementary technological expertise and extensive industry knowledge of both companies ensure seamless end-to-end support for the entire digital customer lifecycle.

Babiel has been successfully established in the IT market as a management consultancy and agency for online communication and B2B e-commerce for more than 25 years. CONET Development & Integration GmbH and its predecessor companies have focused on digital communications and customer communication management since 2005. Both companies have been supporting their customers together for several years under the common roof of the strong CONET group of companies.

"The advancing digitization brings previously separate processes in customer acquisition, sales, communication and customer service closer together in a comprehensive customer experience management," explains Dr. Rainer Babiel, managing director of Babiel GmbH. Sigurd Bräuer, previously managing director of CONET Development & Integration GmbH and now together with Dr. Rainer Babiel and Frank Biggeleben also part of the Babiel management team, continues: “In order to meet the increasingly complex CXM requirements of the future, our customers need solution and consulting partners who understand, integrate and support the entire customer lifecycle - the newly strengthened Babiel is this partner!"

Anke Höfer, CEO of CONET Group, adds: “The cooperation over the past few years has clearly shown that the portfolio and expertise of our two subsidiaries in the CXM area complement each other perfectly. From the point of view of the CONET Group, by bundling the services in Babiel GmbH, we are continuing our strategic orientation, which has always emphasized sustainable growth and a constant organizational focus on the requirements of the dynamic IT market."

The transition of the range of services includes all employees working in the affected areas. Contact persons for ongoing projects and contracts remain unchanged.