CONET is Cisco Webex Contact Center Authorized Partner

Hennef, June 30, 2021. With the new Cisco Webex Contact Center, the unified communications specialists from Cisco are entering the cloud contact center market. As an implementation and integration partner of Cisco in Germany and Austria, CONET now complements its corresponding service portfolio for call and service centers with its status as a Cisco Webex Contact Center Authorized Partner. In addition to specializing in the on-premise services Cisco Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX), CONET opens up new use cases and integration scenarios in completely cloud-based or hybrid architectures for its customers.

“In our solutions for contact centers and control centers developed on the basis of Cisco technology, flexibility and the integration of multimedia content are playing an increasingly important role,” says Volker Behrend, Managing Director of CONET Communications GmbH. “Due to the complex types of data and the large amounts of data in our current customer environments, we sometimes reached the limits of a purely local infrastructure in the past. Thanks to the cloud-based services of the Webex Contact Center, we can offer our customers new and expanded options and features that enable more efficient, targeted and contemporary communication and interaction."

Anton Michael Döschl, Director of Sales Collaboration at Cisco Germany, adds: “Cloud solutions have finally entered almost all modern company architectures and there is an increasing need for more flexible solutions in call center services. At Cisco, we see ourselves as 'bridge builders' to the cloud, so that customers can decide for themselves which model is right for their needs and requirements. Our partners like CONET support them in making an informed choice and identifying the right approach."

In doing so, users can fully rely on the fact that the high data protection requirements applicable for Germany and Europe are observed and complied with: To facilitate its powerful and safe cloud contact center offering, Cisco has once again modernized and expanded the capacities in its own data center in Frankfurt/Main.