CONET is Cisco Webex Contact Center Authorized Partner

With the cloud solution for contact centers, Cisco and CONET as consulting and implementation partner complement their portfolio for efficient customer contact in a digital world

Hennef, June 30, 2021. With the new Cisco Webex Contact Center, the unified communications specialists from Cisco are entering the cloud contact center market. As an implementation and integration partner of Cisco in Germany and Austria, CONET now complements its corresponding service portfolio for call and service centers with its status as a Cisco Webex Contact Center Authorized Partner. In addition to specializing in the on-premise services Cisco Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX), CONET opens up new use cases and integration scenarios in completely cloud-based or hybrid architectures for its customers.

“In our solutions for contact centers and control centers developed on the basis of Cisco technology, flexibility and the integration of multimedia content are playing an increasingly important role,” says Volker Behrend, Managing Director of CONET Communications GmbH. “Due to the complex types of data and the large amounts of data in our current customer environments, we sometimes reached the limits of a purely local infrastructure in the past. Thanks to the cloud-based services of the Webex Contact Center, we can offer our customers new and expanded options and features that enable more efficient, targeted and contemporary communication and interaction."

Anton Michael Döschl, Director of Sales Collaboration at Cisco Germany, adds: “Cloud solutions have finally entered almost all modern company architectures and there is an increasing need for more flexible solutions in call center services. At Cisco, we see ourselves as 'bridge builders' to the cloud, so that customers can decide for themselves which model is right for their needs and requirements. Our partners like CONET support them in making an informed choice and identifying the right approach."

In doing so, users can fully rely on the fact that the high data protection requirements applicable for Germany and Europe are observed and complied with: To facilitate its powerful and safe cloud contact center offering, Cisco has once again modernized and expanded the capacities in its own data center in Frankfurt/Main.

About CONET

"Success. Our passion.“ CONET has been a reliable and highly competent IT partner for SAP, Infrastructure, Communications, Software and Consulting with the focus on Cyber Security, Cloud, Mobility and Data Intelligence since 1987. According to the latest surveys, CONET ranks among the best medium-sized German IT consulting companies. Customers from industry and commerce, the public as well as defense and security sectors alike value CONET‘s commitment to quality and success. CONET currently employs more than 1,000 business and IT specialists at 13 locations throughout Germany, Austria and Croatia.

Please direct any enquiries to:

CONET Technologies Holding GmbH
Simon Vieth, Press Officer
Humperdinckstraße 1
53773 Hennef
Germany

Phone: +49 2242 939-246
Fax: +49 2242 939-333
E-mail: presse@conet.de

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