For more than ten years, CONET – currently certified Cisco Premier Partner – has been extending its integration and development competencies in powerful supplementary solutions for Cisco architectures constantly, currently holding special certifications for Advanced Collaboration Architecture and Express Foundation. Together with the Advanced Technology Provider Program for Unified Contact Center (ATP-UCC Enterprise) this proven expertise forms a firm basis for targeted consulting and value-adding solutions provided by CONET Solutions in Germany and CONET Communications in Austria.
CONET customers in the area of unified communication include leading enterprises and organizations from industry, commerce and finance as well as safety and security like Media-Saturn, the Austrian motorway and tunnel operator ASFINAG, Union Investment as well as the German Armed Forces Bundeswehr and NATO.
Unified Contact Center & Service Center
For the special demands and challenges in the everyday work of contact centers and service centers, contact center solutions by CONET offer value adding modules for facilitating workflows, reporting, desktop integration and flexible management, planning and control of employees and resources in customer care in contact centers based, e.g. on Cisco UCCE and Cisco UCCX.
Cisco IP Interoperability and Collaboration System (IPICS) & CONET UC Radio Suite
With customers already using Cisco technology for their communication solutions in the fields of security, defense and public security, CONET uses the Cisco IP Interoperability and Collaboration System (IPICS) as the basis for a number of modules of the CONET Unified Communications Radio Suite (CONET UC Radio Suite / UCRS): a powerful critical communications solution which provides control rooms and command centers with a comprehensive integration of most diverse channels from analog telephone to digital radio like TETRA, TETRAPol and PMR as well as information systems, public sounding, video surveillance and emergency call & response infrastructures.
For usage scenarioes such as these, Cisco IP Interoperability and Collaboration System (IPICS) offers a complete IP-based dispatch and incidence response solution loaded with capabilities. It provides an enhanced dispatch console, UHF/VHF radio interoperability, emergency first-responder notification, and integration with IP phones, cell phones, PCs, and mobile devices. IPICS is a scalable, cost-effective way for all of your public safety personnel to communicate quickly and reliably using whatever desktop or mobile device is at hand. It gives the communications equipment you already have new capabilities. (Source: Cisco)
The CONET communication specialists support their customers in implementing, setting-up and managing Cisco IPICS, making use of their broad experience in the areas of defense, public security, transportation and logistics. Based on numerous successful projects, CONET has developed a special course plan for a comprehensive, practical IPICS Training. The individual agenda is in each case devised to cover the special usage scenarioes of the participants and generally consists of the following key capabilities:
- Administration interface, roles and group concepts, conferencing and dispatcher interfaces
- Licensing, system services, availability, monitoring and backup
- Gateways and connectors (LMR / RMS), integration of additional Cisco and third party solutions