About Interactive Intelligence CIC
For more than 20 years, Interactive Intelligence has successfully been developing innovative solutions for customer interaction, software and cloud services for customer engagement, communications and collaboration. With its cloud and on-premise contact center installations, technology provider Interactive Intelligence offers fast return on investment, reliability and security to more than 6000 customers worldwide.
With its Customer Interaction Center (CIC), Interactive Intelligence offers contact centers a standardized, multi-channel software platform that brings interaction processes and customer service best practices together. The CIC facilitates, controls and optimizes customer communications and customer care alike via any preferred channels used – from voice, e-mail and fax via chat and SMS all the way to social media. The CIC may be provided as a complete on-premises solution, a cloud solution or as a fully run managed service.
CONET and Interactive Intelligence
CONET works closely together with Interactive Intelligence in developing even more advanced solutions. The CONET UCC Suite, which has been developed primarily to target special requirements and needs in communications and managing customer service in order to make it more reliable, service-oriented and efficient, supplements the Customer Interaction Center with extended functionality for controlling, management and reporting. Learn more about our Contact Center Solutions now!