Communications Solutions

Communicative processes of today are characterized by the extensive use of most diverse ways, appliances and channels of communication; from telephone, radio transmissions and mobile appliances with different levels of functionality to e-mail and instant messaging as well as video conferencing and a direct integration of data and applications.

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Our solutions enhance capabilities and flexibility of your communications

We make sure that you get your message across - reliably and securely, accross which channels whatsoever.

Our special add-on solutions for contact center management such as the CONET UCC Suite and the command center radio integration component CONET UC Radio Suite (UCRS) have already reached product-like dimensions and are in use at select customers around the globe.

In our projects we always follow this integrative approach and offer:

  • Process design and optimization aligned with your communicative requirements
  • Support in identifying the fitting technology and procuring it
  • Centralized communication infrastructures connecting diverse communication channels
  • Integration of voice, video & conferencing, e-mail, fax und radio transmission
  • Implementation into existing system architectures
  • Enhancement, add-on solutions and operational support

"The new contact center solution that we developed together with CONET has optimized the accessibility of our 60 call center agents. This means the waiting time for our customers has been reduced significantly. Furthermore, the managers of our customer support centers are now able to access needed reports in the central reporting system anytime and from anywhere."

Manfred Blei, Department S-IS COM-IP, Degussa AG

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Foto: Head of Integrated Communication Solutions Michael Exner