Certified Expertise: CONET Meets All Requirements of Unified Contact Center Qualification by Cisco

Hennef, September 8th, 2016. CONET Solutions GmbH has again succeeded in meeting all requirements of the Advanced Technology Provider Program (ATP) for the Unified Contact Center Enterprise (UCCE) communications solution provided by Cisco Systems. With its modules and applications for voice, video and data communications, UCCE facilitates more effective and efficient collaboration in business and customer contact. With the status of a “Cisco ATP - Unified Contact Center Enterprise Partner for Germany“, the US-based network and communications provider acknowledges the high level of personnel qualification among the CONET specialists in selling, designing, installing, and supporting the ATP program specific technology and products.

„With this additional designation, Cisco reconfirms our extensive know-how-levels in implementing powerful and complex communications solutions “, says Michael Exner, Head of Integrated Communications Solutions at CONET. “We had already been one of the first German partners with this qualification. The renewed partner certificate will also further motivate us to develop even more expertise in this market, continuously meeting our own quality standards as well as the rigorous requirements of Cisco in the process.“

“By examining and verifying all the relevant criteria important for an excellent customer service in course of our ATP Programs, we are ensuring that end-users can always rely on a high level of strategic and technical competence in our certified partners”, explains Harald Rola, Partner Account Manager Sales at Cisco. “Therefore, we put special emphasis on the fact that quality management and support processes at our partners also follow exceptional standards. CONET has been able to convince our auditors in all these respects with their strong commitment to implementing the best possible customer solutions.“

CONET has been a successful Cisco Premier Certified Partner for more than ten years and is currently also specialized for Advanced Collaboration Architecture and Express Foundation. Together with the Advanced Technology Provider status for the Unified Contact Center (ATP-UCC Enterprise), this is the firm foundation for targeted consulting and innovative solutions for special requirements. Among CONET’s customers in the area of unified communications are leading businesses and organizations from industry, commerce, finance, public security and defense like Media-Saturn, BKK, the Austrian highway and tunnel operator ASFINAG as well as the German Armed Forces Bundeswehr and NATO.

In addition to the design, implementation and operational support of Cisco solutions, CONET also uses Cisco technology as the basis for their own special developments like the command and control platform Unified Communications Radio Suite (UCRS) and supplementary solutions like CONET Phone-Mod, which provides extended interception protection for IP telephones.