Always available

For any contact center management, the availability of employees and with it the contactability of incoming requests plays a major role. Availability therefore constitutes one of the key figures in respects of internal efficiency and customer service.

Without adequate means for the controlling and evaluation of the availability, effective management is not possible. The CONET Service Level Monitor answers this challenge: The module gives you direct access to the current status and numerous statistics regarding the availability of your agents.

On the basis of this information, the contact center management is able to get a reliable estimate of the current service level in order to take the appropriate steps for optimizations.