Don't waste your time in the cue

The CiscoCallmanager's standard version offers the option to use so-called HuntGroups for implementing simple and yet flexible pooled connections and using them as miniature call centers.

The CONET QueueMonitor Service displays information on these HuntGroups in a special XML window on pre-defined agent phones. If, for example, more than two callers are waiting in the cue, this information is automatically displayed together with details on how long the callers are already waiting in line. The agent is thus given the opportunity to actively change the order of callers or decide to accept the calls.

The CONET QueueMonitor Service thus offers real-time information on cue and callers and puts you into the position to easily set in motion the respective actions to increase availability.