If communications are right, then the business runs right

Despite however much criticism, service centers still function as an interface to the customer and contribute substantially to a company's success – that is, so long as they are more than merely telephone switchboards.

Communication, integration, transparency and optimization are the key words here. A working service center has to be tightly bound to an organization's communications concept. Seamless integration into the other IT systems guarantees that the service agent is able to work efficiently and to provide the information required. Transparency of customer contact and processed requests is the basis for adjustment to market conditions and consistent improvement.

CONET does not leave its customers on their own with new technology: whereas other service providers call it a day once they've set up the telephone workstations, this is where the real job begins for us. As specialists for systems integration and communications, CONET implements service centers worthy of the name.